| |
|
| Approach |
|
| There are three core elements that constitute the essence of Syndrome as a company, namely the People that make up the company, the Processes that we follow, and the Technology that we are passionate about. |
|
|
|
| Our team has an extensive range of technical qualifications, which includes a full complement of Cisco Certified Experts. This expertise, coupled with Syndrome's alignment with Strategic Partners, enables our team to draw from a broad knowledge base when advising our customers about their networking needs. |
|
|
|
|
|
| By adopting a lifecycle approach to the processes that we follow, we can ensure that consistent levels of service are delivered throughout the deployment of any new technology. Lifecycle means that we are able to support our customers' current needs, anticipate their future needs and align them with the goals of the business as a whole. |
|
| The lifecycle begins by preparing the basis for the solution, which involves collecting all the relevant information that is vital to understanding the critical requirements of the proposed project. |
|
| Planning is then needed to make sure that the project goals, timescales and resources are all understood and agreed. Once these details have been finalised, the solution can be designed and implemented. After these phases have been completed, the next phase in the cycle, 'operate' will begin. The operations phase includes knowledge transfer, documentation refinements and management of the infrastructure. |
|
| The management tasks can either be carried out by the customers themselves or by our team of experts through one of our extensive management and support options. After the solution has been live for a pre-determined evaluation period, it can be reviewed in its entirety so that any potential areas for optimisation can be identified. By following these phases we cover every aspect of a deployment scenario, from determining our customers' strategic goals, to assessing their current infrastructure, conducting proof of concept tests and risk assessments, installing their equipment and then managing their devices as needed. Our findings at each phase are recorded in detail and presented to our customers, ensuring that they remain involved throughout the deployment process. This methodical approach guarantees that every necessity is accounted for, and results in fewer disturbances, such as unplanned network downtime. |
|
|
|
|
|
| As Cisco Partners, we are able to stay at the forefront of developing technology. With specialisations in security, unified communications, wireless LAN, and a proven ability in designing, implementing and operating large-scale network infrastructures, we have the capability to manage all aspects of our customers' networks independently. We can also host their data in our secure, on-site data centre facility. |
|
| Consequently, the combination of our specialisations and expertise has resulted in us developing a unique and innovative service offering. When we engage with a customer, we select the appropriate components from our entire depth of offering in order to provide them with a bespoke service that meets their business' particular needs. As part of this offering, we have developed a range of services in order to assist our customers with improving their operational abilities. These services give them a cost effective means of increasing the effectiveness of their internal IT teams, without increasing their overheads. Examples of these services include general support and maintenance, management of specific solutions such as firewalls and VPNs, and we also provide network protection, reviews and monitoring. |
|
|
|
 |
|
|
Untitled
|
|
|
|
 |
|
| Technology Partners |
|
|
|
|
