Digital revolution continues to be a challenge for businesses, particularly Banking and Finance industry. These technologies are proved to be threats for some banks and opportunities for others. So the speed of change towards technology adoption matters when it comes to achievebest results on customer retention and satisfaction.
Customer behaviours are demanding the way they want to handle their financial transactions. Customer expectation of Mobility, Big Data, Social Networking etc. are forcing banks to redefine their Financial Services approach to increase their stickiness. Thereby need of Everyday Banking asking banks to offer 24/7 banking from anytime – anywhere.
While having presence 24/7, Security and data privacy are also big concerns not only for the customers but also for the banks to safeguard their reputation and growth rate.
Business Units are expecting technology group to think innovative way to acquiremore customers; by offering Personalised banking to show the care towards customer proactively, not just to retain the customer but also to increase the business volume on all the products.
Therefore it is important for the banking sector to overcome these challenges by showcasing their Innovation, Competitiveness, Customer Care and Vision while retaining and acquiring customers. Here banks need a partner who can take a consultative approach and always keep them upraised of the technology trends which are going hand in hand with customer’s expectations.
Syndrome team can play a vital role in helping bank’s technology teams, by educating and bringing the required technology changes by continuous updation and designing and deploying the solutions based on latest and future technology trends.