Syndrome represents Cisco in Unified Collaboration space, the Cisco Jabber® platform is a unified communications application that enhances productivity and allows you to work from anywhere and on broad array of devices. You can find the people availability and collaborate using your preferred device. It can give you an access to presence, Instant Messaging, voice, video, voice messaging, desktop sharing and conferencing.
Cisco Jabber Features are,
- Instant Messaging :- Check, Chat Real time, With one or Group, Within or outside the organisation.
- IP Voice & Video Telephony :- Soft phone, HD Video, Desktop sharing, Secure & reliable network.
- Collaboration on iPad :- Use Cisco Jabber applications using iPad from anywhere.
- Communicate from Microsoft Office :- Use Cisco Jabber applications using Microsoft office from your device.
- Communicate from any Mobile Device :- Use Cisco Jabber applications using any mobile device.
- Web based communication :- Use Jabber Software Development Kit (SDK) to experience rich communication for your web based business.
Cisco Unified Contact Center Enterprise :
With Cisco Unified Contact Center Enterprise, you can smoothly integrate inbound and outbound voice applications with Internet applications. These include real-time chat, web collaboration, email, and social media. This integration helps single agents support multiple interactions simultaneously, regardless of which communications channel the customer has chosen.
Cisco Unified CCE delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for an organisation to rapidly deploy a distributed contact center infrastructure.
Cisco Packaged Contact Center Enterprise :
Packaged CCE is a predesigned, bounded deployment model of Cisco Unified Contact Center Enterprise. Customers whose contact center requirements are limited can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators. It improves customer loyalty, optimize first-call resolution, increase agent efficiency and retention, cut costs, and boost revenue.
Cisco Unified Contact Center Express :
Unified CCX offers sophisticated call routing and comprehensive contact management capabilities. It includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance.
Unified CCX provides customer segmentation with state-of-the-art, built-in, interactive voice response capability and proactive customer service for a superior customer experience with integrated, outbound, call management capabilities. Multichannel capabilities include management of voice, email, web chat and social media inquiries. Unified CCX delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments.
Cisco Hosted Collaboration Solution for Contact Center :
Cisco Hosted Collaborations Solution for Contact Center is designed for both small and large contact centers, ranging from 10 to 12,000 agents per instance. It supports multi-channel, outbound call campaigns and at-home agents and Intelligent contact routing with Cisco Precision Routing. Web 2.0 reporting is possible using Cisco Unified Intelligent center.
Cisco Unified Customer Voice Portal :
It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers-either as a standalone interactive-voice-response (IVR) system or transparently integrated with a contact center. Customers can use touchtone signals or their own voice to perform IVR self-service. If they request live agent assistance, Unified CVP can place a call in queue until an appropriate agent is available and then transfer information collected by the IVR application directly to the agent along with the call itself to provide a seamless customer service experience. Unified CVP offers hosted IVR capabilities, and it can support video interactions.
Cisco Project Squared :
Project Squared is a simple and secure place to collaborate with anyone, anywhere. It’s a virtual conference room created just for all your teams. Within this community forum, you can discuss features, functionality, and your experiences with anyone. Project Squared is a new way to work together with your teams. It is highly secured and enables by Cisco Collaboration Cloud.