| |
|
| Voice Solutions |
|
| Client satisfaction levels define the way a business runs today. So companies are looking for setting up contact centres that enable productive customer relationship management across various communication channels. Marketing, sales, service, support-all departments need customer contact, the impact of which is eventually felt on the top line. |
|
| A Contact centre application poses a unique challenge for calls originating anywhere in the world and required to be answered in one or few locations around the globe. Typically, a caller does not pay for the call and the called organization is expected to have an infrastructure to receive all types of inquiries and support calls, 24 hours a day, 365 a year. |
|
| We deploy Integrated Contact Centres which enable personal customer interaction across various communication channels. Our solutions ensure that our clients are empowered to get an integrated view of its customers so that certain business or customer approach can be tweaked to deliver far more value down the chain. |
|
| Through our numerous alliances like Cisco, Aspect solution and others, we are able to leverage emerging technology advances to quickly deliver proven, flexible, and reliable solutions. |
|
|
- An overview of our Voice services:
|
|
- Designing and implementing a multipoint to one point Leased Voice Network for desired applications
- High density of voice channels over few TI/EI lines, to provide optimised operation cost
- Structured network to receive calls from local PSTN in individual cities
- Guide customers in getting necessary approvals from Government of India (DOT/VSNL).
|
|
|
|
 |
|
|
|
