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| Contact Centre |
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| Contact Centres on the globe act as a first line of contact for corporations of all industries. Client satisfaction levels define the way a business runs today. So companies are looking for setting up contact centres that enable productive customer relationship management across various communication channels. Marketing, sales, service, support-all departments need customer contact, the impact of which is eventually felt on the top line. |
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| To be the first line of contact for customer acquisition as well as Customer support, Contact centres need to have a rock solid technology infrastructure and highly functional state of the art tools. At the heart of every call centre is their telephony network. The telephony infrastructure of a Contact centre is the core to its daily business. |
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| A Contact centre application poses a unique challenge for calls originating anywhere in the world and required to be answered in one or few locations around the globe. Typically, a caller does not pay for the call and the called organization is expected to have an infrastructure to receive all types of inquiries and support calls, 24 hours a day, 365 days a year. |
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| Syndrome helps Contact Centres achieve better customer interactions by enhancing contact centre applications and operations. Our services include concept development, implementation, and integration for our contact centre product portfolio. |
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| We deploy Integrated Contact Centres which enable personal customer interaction across various communication channels. Our solutions ensure that our clients are empowered to get an integrated view of its customers so that certain business or customer approach can be tweaked to deliver far more value down the chain. |
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| We are experienced in designing, implementing and integrating contact centre products and solutions in multi-vendor environments. We can work at your site or remotely to analyze your system, provide implementation assistance and train your team to use the new technology most effectively. |
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| Through our numerous alliances like Cisco, Aspect solution and others, we are able to leverage emerging technology advances to quickly deliver proven, flexible, and reliable solutions. |
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| Contact Centre Consulting & Integration offers a complete range of consulting services to get the most value from your Contact Centre investments. Services range from initial concept, planning and design through full lifecycle support of our solution. Our consultants use proven tested methods to ensure we meet the requirements that you expect from the solution. Our services are designed with flexibility and fine focus to meet every unique contact centre requirement. |
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| Contact Center solutions deliver : |
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- Advanced skills-based contact routing
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- Computer telephony integration (CTI)
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- Multi-channel contact management
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- Work-flow automation control
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